Shipping Conditions

Shipping Timeline

Shipping timelines will be clearly communicated upon order confirmation and may vary depending on the product type, customization level, and delivery location.
Delays caused by circumstances beyond the company’s control (e.g., natural disasters, carrier delays) will be promptly communicated, but the company is not liable for such delays.

Estimated Delivery Time

The estimated delivery time is 8 weeks.

Delivery Process

The customer is responsible for ensuring the delivery address provided at the time of purchase is accurate.

Upon delivery, customers are required to inspect the product for visible damages and report any issues to the delivery team before signing the delivery receipt.

Shipping and Installation Fees & Policy

Shipping fees are calculated based on the size, weight, and delivery destination of the product. Any additional charges for specialized delivery services will be disclosed prior to shipping.

Portugal (Mainland)

Door-to-door delivery cost: 10% of the order value.
Minimum delivery fee: €40
Maximum delivery fee: €250

Zone 1 – Spain (Mainland)

Door-to-door delivery cost: 15% of the order value.
Minimum delivery fee: €50
Maximum delivery fee: €300

Zone 2 – France, Luxembourg, Belgium

Door-to-door delivery cost: 25% of the order value.
Minimum delivery fee: €60
Maximum delivery fee: €350

Zone 3 – Germany, Austria, Netherlands, Italy

Door-to-door delivery cost: 35% of the order value.
Minimum delivery fee: €60
Maximum delivery fee: €400

Additional Information

• If delivery to your location is not available, please contact us for further details and a personalised quote.
• Delivery is door-to-door, excluding installation. Items are typically shipped pre-assembled, except for certain products like beds or tables, which require simple assembly.
• Please check the specific product page on our website for more details.

Installation

• Porto, Lisbon, and Vigo metropolitan areas: Free installation service, including product adjustments and fine-tuning.
• For installation in other locations, please contact Boa Safra for a quote.

Collection Option

You may choose to collect your order directly from our premises at no additional shipping cost.

Risk of Loss

Risk of loss and damage transfers to the customer upon successful delivery to the specified address.

Return and Exchange Policy

Customized Products

Non-Returnable: Customized products are tailored to the customer’s specifications and are non-returnable unless they exhibit a manufacturing defect.
Customers must approve the design and contract before production begins. Orders cannot be canceled or modified once production has started.

Manufacturing Defects

If a manufacturing defect is identified, customers must notify the company within 7 days of delivery.
Evidence of the defect (e.g., photos, videos) must be submitted for review. If a defect is confirmed, the company will offer one of the following remedies:

Repair of the defective product

Replacement of the defective product.
Refund of the purchase price, at the company’s discretion.

Damages During Shipping

Products damaged in transit must be reported within 48 hours of delivery. The company will work with the shipping provider to resolve such claims.

Eligibility for Exchange

Exchanges are only applicable in cases of manufacturing defects or incorrect product delivery.
No exchanges are permitted for products that match the approved design and specifications.

General Conditions

Return and Exchange Process

All return or exchange requests must be submitted in writing to [insert contact information].
Products must be unused, in their original packaging, and include all accessories and documentation for returns to be considered.

Refunds

Refunds, if applicable, will be processed within 10-14 business days following approval.

Exclusions

Normal wear and tear, misuse, or damage caused by improper maintenance or assembly by the customer is not covered under this policy.

For questions or assistance, contact our customer service team at info@boasafra.pt